Refund and Returns Policy
At Now Custom Boxes, we strive to ensure your satisfaction with our products and services. This Refund and Returns Policy outlines our procedures regarding refunds, returns, and exchanges. By placing an order with us, you agree to adhere to these policies.
1. Refund Eligibility
We accept refund requests under the following conditions:
- Product Defect: If you receive a defective or damaged product, we will issue a full refund or replacement at no additional cost.
- Incorrect Order: In case of an error on our part, such as sending the wrong item or size, we will arrange for a refund or exchange.
- Dissatisfaction: If you are dissatisfied with your order due to reasons within our control, such as quality issues or design discrepancies, we will consider refund requests on a case-by-case basis.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Notify us of your refund request within [number] days of receiving your order. You can contact us via email or phone, providing your order details and reason for the refund.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item(s).
- Return Shipping: You are responsible for shipping the item(s) back to us in their original condition and packaging, unless instructed otherwise.
- Inspection: Once we receive the returned item(s), we will inspect them to verify their eligibility for a refund.
- Refund Issuance: If your refund request is approved, we will process the refund within [number] days. The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
Please note that certain items are non-refundable:
- Customized Products: Items that are custom-made or personalized according to your specifications cannot be returned unless they are defective or incorrect.
- Clearance or Sale Items: Items purchased during clearance sales or promotional offers are non-refundable.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to a product defect or our error.
4. Exchanges
If you wish to exchange an item for a different size, color, or design, please contact us to arrange the exchange. Additional charges may apply depending on the nature of the exchange.
5. Cancellation Policy
You may cancel your order within [number] hours of placing it, provided that production has not begun. Once production starts, cancellations may not be possible, and refund eligibility will be determined based on our standard refund policy.
6. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at sales@nowcustomboxes.com. Our customer service team is available to assist you and ensure a satisfactory resolution to any issues you may encounter.